Privacy Policy

Effective Date: August 30, 2026

Last Updated: August 30, 2026

When you use the MyRenovation app and the Bestrenovate web platforms (bestrenovate.com and bestrenovate.ru), you trust us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy explains how LLC «RADME.RU» («Radme.ru», «Administration», «we», «us», or «our») collects, uses, stores, and protects your personal information. By accessing or using our Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree with this policy, please do not use our Services.

1. Legal Grounds & Scope

The processing of your personal data is carried out based on your explicit consent and the necessity to fulfill our contractual obligations under the Terms of Service. This policy covers all information collected through our mobile applications (Android, iOS) and web platforms (bestrenovate.com, bestrenovate.ru).

2. Information We Collect

We collect data to provide better services to all our users. The types of information we gather include:

Information You Provide Voluntarily: When you register for a MyRenovation account, we collect your full name, email address, mobile phone number, region/location, property details, and planned renovation budgets. You can update this information through your Account Settings at any time.
Technical Data & Telemetry: We automatically collect technical telemetry when you access our platforms, including your IP address, browser type, operating system, and device information.
Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences and optimize your user experience. (For more details, please review our Cookie Policy).

3. How We Use Collected Data

We use the information we collect strictly for internal purposes to deliver, maintain, and protect our Services:

Provide Our Services: To create your account, deliver requested information, process transactions, and execute computational modules for construction and renovation.
Improve Our Services: To analyze usage trends, track outages, troubleshoot technical issues, and enhance app performance using aggregated and anonymous user data.
Communicate with You: To send service announcements, administrative messages, respond to your inquiries, and provide customer support via support@bestrenovate.ru.
Security & Protection: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues to protect MyRenovation, our users, and the public.

4. Data Sharing and Third-Party Services

We will never sell your personal data to third parties. We do not share your personal information with external parties except under the following strictly regulated circumstances:

Service Providers & Partners: We may share data with trusted third-party partners who assist us in operating our platform, such as secure payment gateway providers for subscriptions and CRM providers.
Analytics: User experience analytics are conducted using trusted tools (such as Yandex.Metrica) under strict data-protection agreements.
Legal Compliance: We may disclose your information if required by applicable law, legal process, or governmental request.

5. International Data Transfers

MyRenovation is operated by LLC «RADME.RU», located in the Russian Federation. By using our Services or providing us with your personal data, you explicitly consent to the transfer, processing, and storage of your information outside of your country of residence (including the United States and Europe), where data protection and privacy regulations may not offer the same level of protection as the laws in your home country.

6. Your Privacy Controls & Data Retention

User Rights: You retain all rights to your data. You can access, correct, or request the deletion of your personal information at any time.
Data Deletion: Your data is stored as long as necessary to fulfill the purposes outlined in this policy or until you withdraw your consent. Upon receiving an official deletion request sent to support@bestrenovate.ru, we will permanently erase your personal data within 30 calendar days.

7. Security of Your Information

MyRenovation is built with robust security features. We utilize SSL protocols to secure all data and information transmitted across our services. We apply essential technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. Children’s Privacy (COPPA Compliance)

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. Notice to U.S. Residents (including California CCPA/CPRA)

If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Utah, or Virginia, you may have additional rights regarding your personal data:

Right to Know & Access: You can request the specific pieces of personal information we have collected about you.
Right to Delete & Correct: You can request the deletion or correction of your data.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
«Do Not Sell or Share»: We do not sell your personal information for monetary value. We also do not «share» your personal information for cross-context behavioral advertising.

Do Not Track (DNT) Signals: Some web browsers have a «Do Not Track» feature. At this time, our platforms do not respond to DNT signals, but we do not track your online activities across third-party websites. To exercise any of your state-specific rights, please email us at support@bestrenovate.ru.

10. Notice to EEA and UK Residents (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), your personal data is protected under the General Data Protection Regulation (GDPR) and UK GDPR.

Legal Basis for Processing: We process your personal data under the following lawful bases:

Performance of a Contract: To provide the MyRenovation Services, create your account, and execute requested computational modules.
Consent: When you explicitly agree to our use of non-essential cookies or analytics. You can withdraw your consent at any time.
Legitimate Interests: To maintain security, prevent fraud, and improve our platforms, provided these interests are not overridden by your fundamental rights.

Your European Data Protection Rights:

In addition to the general rights outlined in this policy, you have the right to:

Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Restriction of Processing: Request that we temporarily or permanently stop processing all or some of your personal data.
Right to Object: Object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to Lodge a Complaint: If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local Data Protection Authority (DPA) in the EEA or the Information Commissioner’s Office (ICO) in the UK.

To exercise any of these rights, please contact us directly at support@bestrenovate.ru.

11. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any adjustments on this page, and if the changes are significant, we will provide a more prominent notice (such as an email notification). Your continued use of the Services after changes become effective constitutes your acceptance of the revised policy.

12. Contacts and Corporate Requisites

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is processed, please contact us:

Company Name: LLC «RADME.RU»
INN / KPP: 5024159110 / 502401001
OGRN: 1155024008260
Registered Address: 143433, Moscow Region, Krasnogorsk, rp Nakhabino, Molodezhnaya st., 10, apt. 8
General Director: Azbarov Sergey Anatolyevich
Support & Privacy Email: support@bestrenovate.ru

Support:
support@bestrenovate.ru